Frequently Asked Questions
Discover everything you need to know about your Sergio Rossi experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real time.
What is your return policy for online purchases?
We offer a 14-day return period from the date of delivery. Items must be returned in their original condition, unworn, and with all security tags and packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and regional payment options such as Klarna and Apple Pay for a seamless checkout experience.
How do I ensure I select the correct shoe size?
Sergio Rossi collections generally follow Italian sizing. We provide a detailed Size Guide on each product page to help you find the perfect fit based on your measurements.
Do you offer repair services for my Sergio Rossi shoes?
We provide assistance for manufacturing defects within the warranty period. For general wear and tear, we recommend visiting an authorized repair specialist or contacting our customer care for guidance.
Is it possible to cancel or modify my order after it has been placed?
As we aim to process orders as quickly as possible, we can only accommodate cancellations or modifications within a very short window. Please contact our Customer Service team immediately for assistance.